• Free delivery to mainland UK addresses

    Free Delivery

    On all fires to UK mainland addresses

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    SECURE CHECKOUT

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  • Authorised UK retailer

    AUTHORISED UK RETAILER

    We are an authorised UK retailer of all listed products.

  • Friendly support

    PERSONAL SUPPORT

    Help choosing the right fireplace for your home

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PLANNING YOUR MEDIA WALL?

Start with the right size and layout. Our guide covers fire dimensions, TV positioning and the checks to make before your wall is built.

A Few Things Worth Knowing

Clear answers before you choose your fireplace.

How long will delivery take?

You will find the estimated delivery timeframe on each product page. Timing varies by product and availability. If you are working towards a particular date, contact us before ordering. We recommend receiving and checking your fireplace before booking non-refundable installation work.

Read our delivery information

How do I choose the right fireplace size?

Measure the space available and compare it with the full product dimensions, not just the flame opening or model name. For a media wall, plan the fire, TV and overall wall layout together and check the manufacturer’s installation instructions before building.

Read the media wall guide

What should I check before installation?

Requirements vary by model and fire type. Check the product information and manufacturer’s instructions for fitting, clearances, ventilation and any electrical requirements. Use a suitably qualified professional where required. Delivery does not include installation unless expressly stated.

What warranty comes with my fireplace?

Manufacturer warranties vary by brand, model and component. Check the warranty information on the product page, or contact us if you would like clarification before ordering. Any manufacturer warranty is additional to your statutory rights.

Warranty and aftercare

Can I return my fireplace if I change my mind?

For most online purchases, you can tell us you wish to cancel within 14 days after the day you receive your goods. Return costs and any applicable exceptions are explained in our returns policy. Contact us for the correct return destination and instructions; our registered office is not a returns address.

Read our returns and cancellations policy

View all frequently asked questions →