Shipping Policy
Shipping & Delivery Policy
Halvane Living Ltd works with specialist suppliers who may deliver directly to you. Your purchase is with Halvane Living, and we remain responsible for fulfilling our delivery obligations.
Delivery areas and charges
We deliver to eligible UK addresses. Availability, charges and delivery services vary by product and postcode.
Northern Ireland, the Scottish Highlands, islands and remote locations may have restrictions or additional charges. International delivery is not offered as standard.
The applicable delivery charge will be disclosed before you order. “Free” or “included” delivery applies only to the products, locations and service expressly covered. We will not add charges after purchase without your agreement.
Delivery times and availability
Check the product page for the estimated delivery period. Timing depends on stock, warehouse location, postcode and whether specialist delivery is required.
Backorders and longer lead times should be identified before purchase. An order acknowledgment is not confirmation of dispatch or a booked delivery date.
We will contact you promptly about material availability changes or delays. Unless another delivery period is agreed, goods will be delivered without undue delay and within 30 days of the purchase contract being formed.
Orders containing products from different suppliers may arrive separately. We will not charge extra simply because we split an order.
Delivery service and access
Delivery may be by parcel courier, pallet or specialist transport. Do not assume delivery includes carrying goods indoors, upstairs or to their installation position. The included service will be stated in the product information or agreed before purchase.
Unless expressly included, delivery does not cover assembly, installation, groundworks, electrical or plumbing work, specialist lifting, or removal of existing products, pallets or packaging.
Before ordering, check:
- Product and packaged dimensions.
- Road, gate, doorway and passage access.
- Steps, slopes, height restrictions and unloading space.
- The route to the installation location and any base or utility requirements.
Tell us about restrictions before purchase. Pallet deliveries generally require firm, level ground; gravel, grass or steps may prevent unloading. Drivers cannot carry out unsafe unloading requests.
If a delivery fails because of inaccurate information or an avoidable access issue within your control, a reasonable additional charge may apply where lawful and consistent with the terms disclosed before purchase. We will explain any proposed charge first.
Booking and receiving delivery
Provide a working telephone number and email address for delivery arrangements. An adult should be present where the service requires someone to receive the goods or provide access.
A requested date is not booked until confirmed. Delivery windows are estimates unless expressly guaranteed.
Contact us promptly if you need to change a booking. Any rebooking charge must be lawful, reasonable and consistent with the agreed terms. You will not be charged to correct a delivery failure caused by us, our supplier or our appointed carrier.
We recommend waiting until your goods arrive and have been checked before booking non-refundable installation work. This does not exclude liability for losses for which we are legally responsible.
Damage, missing items or incorrect goods
Inspect your delivery as soon as reasonably possible. If there is a problem, email contact@halvaneliving.co.uk with your order number and a description. Photographs and retained packaging help us investigate where practical.
Do not install or use a product that appears unsafe.
Signing for delivery or failing to report damage immediately does not remove your statutory rights. We will coordinate a remedy and cover reasonable return or collection costs where legally required.
Delays, non-delivery and responsibility
Contact us if your order has not arrived within the stated period. We remain responsible for resolving issues involving carriers appointed by us or our suppliers.
If we miss an agreed delivery period, you may be entitled to set a reasonable additional deadline and cancel if it is not met. You may cancel immediately where we refuse delivery or delivery by the agreed date was essential under the applicable legal rules.
If you lawfully cancel because of non-delivery, we will refund the relevant payments without undue delay.
Goods remain at our risk until you, or your nominated recipient other than the carrier, physically receives them. The statutory exception applies where you independently appoint a carrier we did not offer.
Cancellations and returns
See our Returns & Refund Policy for cancellation and return arrangements. Dispatch does not remove statutory cancellation rights.
Do not return products to our registered office. Contact us for the correct return destination.
Contact
Halvane Living Ltd, trading as Halvane Living
Company number: 17382954, registered in England and Wales.
Email: contact@halvaneliving.co.uk
Telephone: 0333 335 6486
Correspondence address:
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
This is NOT a showroom, collection point or product returns address.
Nothing in this policy limits your statutory consumer rights.